Website Privacy Policy

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Amphyst Behavioral Health, PLLC

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Effective Date: October 13, 2026

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Amphyst Behavioral Health, PLLC (“Amphyst,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health-related information you provide when using our website.

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This Website Privacy Policy explains how information may be collected, used, shared, stored, and safeguarded when you visit amphyst.com, submit information through website forms, or access services provided by third-party platforms linked through our website.

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This policy applies to website-related activities. Protected health information maintained as part of your healthcare is also governed by Amphyst's separate HIPAA Notice of Privacy Practices.

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1. Information We May Collect

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Amphyst may collect information that you voluntarily provide through our website, including information submitted through:

• Contact and general inquiry forms

• Prescription refill request forms

• New-patient inquiries and appointment request forms

• Insurance and demographic information forms

• Other forms or communication tools available through our website

 

Depending on the form or service, information collected may include your name, telephone number, email address, insurance information, medication information, appointment-related information, and other details necessary to respond to your request.

 

Our website may also automatically collect limited technical information, including browser type, device information, general location derived from technical information, website usage information, and data necessary to maintain website functionality and security.

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Information submitted through Amphyst's Wix website forms is collected and maintained within Wix's systems and made available to authorized practice personnel for appropriate clinical or administrative purposes.

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We encourage visitors to provide only information reasonably necessary for their requests and to use our designated secure communication platforms when sharing sensitive health information.

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2. Protected Health Information and HIPAA

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Certain information submitted through Amphyst's website or associated patient services may constitute protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

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Amphyst maintains administrative, technical, and physical safeguards designed to protect PHI in accordance with applicable HIPAA requirements.

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When third-party service providers create, receive, maintain, or transmit PHI on behalf of Amphyst, Business Associate Agreements are maintained when required by law.

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Information used or disclosed for treatment, payment, or healthcare operations is governed by Amphyst's HIPAA Notice of Privacy Practices and applicable privacy laws.

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This Website Privacy Policy does not replace Amphyst's HIPAA Notice of Privacy Practices.

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Patients may review the separate Notice of Privacy Practices to learn more about permitted uses and disclosures of PHI, patient rights, access to medical records, and how to raise privacy concerns.

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3. Website Forms and Electronic Requests

 

Amphyst uses Wix to host and manage forms available through amphyst.com, including new-patient inquiries, appointment requests, prescription refill requests, and other administrative forms.

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Information submitted through these forms is collected and maintained through Wix and accessed by authorized Amphyst personnel for appropriate clinical or administrative purposes.

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When a website form is submitted, designated practice personnel may receive an automated email notification indicating that a submission has been received.

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These automated notifications do not contain the patient's completed form responses or submitted health information. Authorized practice personnel access the Wix platform to review and process the submission.

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Information submitted through website forms may be used to respond to requests, coordinate services, verify insurance information, or perform related clinical and administrative functions.

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Examples include:

• Prescription Refill Requests: Information may be reviewed to evaluate and process routine medication refill requests. Submission does not guarantee that a prescription will be issued.

• New-Patient Inquiries and Appointment Requests: Information may be used to assess the availability and appropriateness of services, verify insurance information, communicate with prospective patients, and assist with scheduling.

• Contact and General Inquiries: Information may be used to respond to questions, provide requested information, or direct individuals to appropriate resources.

 

Submitting a website form does not establish a provider-patient relationship, guarantee acceptance as a patient, confirm an appointment, or guarantee the issuance of a prescription.

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Website forms and electronic communication tools are not intended for emergencies or urgent clinical concerns.

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4. How We Use Information

 

Information collected through our website may be used to:

• Respond to patient and prospective-patient inquiries

• Communicate regarding appointments, services, and administrative matters

• Review and process appointment or prescription refill requests

• Verify insurance eligibility and benefits

• Coordinate treatment, payment, and healthcare operations

• Provide requested information or services

• Maintain website functionality and security

• Evaluate and improve website performance and usability

• Meet applicable legal, regulatory, and professional obligations

 

Amphyst does not sell patient protected health information or use PHI for targeted advertising.

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Information is used and disclosed only as permitted or required by applicable law, including HIPAA when applicable.

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5. Cookies, Analytics, and Website Technologies

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Amphyst's website is hosted through Wix, which may use cookies and similar technologies to support essential website functionality, security, performance, and website administration.

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These technologies may collect certain technical information, including browser type, device information, general location, website traffic, and interactions with website pages.

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Amphyst does not intentionally use third-party advertising pixels or behavioral advertising technologies to target website visitors based on their healthcare interests or protected health information.

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Website analytics and integrations are subject to applicable privacy and security requirements. Amphyst seeks to limit unnecessary collection and disclosure of personal or health-related information.

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Visitors may manage certain cookies through their browser settings or available website privacy controls. Disabling cookies may affect some website functionality.

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6. Third-Party Services and External Links

 

Amphyst uses selected third-party technology platforms to support website operations, patient communication, clinical documentation, scheduling, payments, and practice administration.

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These services include:

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Wix: Provides website hosting, website forms, form submission management, and related website functionality.

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Spruce Health: Provides secure patient communication and supports new-patient and existing-patient communications.

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SimplePractice: Supports electronic patient records, patient portal access, electronic forms, clinical screening tools, appointment management, payments, and other practice-related functions.

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JotPsych: Supports AI-assisted clinical documentation when used in accordance with applicable patient consent requirements and practice policies.

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Google Workspace: Supports authorized practice communications and administrative operations.

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These providers may process information on Amphyst's behalf as necessary to deliver their services.

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Amphyst maintains Business Associate Agreements with applicable service providers when required by HIPAA and uses appropriate administrative and technical safeguards for authorized information handling.

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Some services may have separate privacy policies, terms of use, or security practices.

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Our website may also contain links to external websites or resources that are not operated or controlled by Amphyst. We are not responsible for the privacy practices or content of unrelated third-party websites.

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We encourage visitors to review the privacy policies of external services before submitting personal information.

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7. Information Security

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Amphyst maintains reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information against unauthorized access, use, alteration, or disclosure.

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These safeguards may include access restrictions, designated secure communication platforms, contractual protections with applicable service providers, and administrative procedures governing the handling of sensitive information.

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However, no website, internet transmission, or electronic communication system can be guaranteed to be completely secure.

Patients and prospective patients are encouraged to use Amphyst's designated secure communication platforms when sharing sensitive clinical or personal information.

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Standard email and general website contact methods should not be used to transmit sensitive medical information unless specifically authorized by the practice.

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8. Information Retention

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Information submitted through Amphyst's website may be retained for as long as reasonably necessary to respond to requests, provide services, maintain appropriate records, and fulfill applicable legal, regulatory, and professional obligations.

Information incorporated into a patient's clinical record is subject to applicable healthcare recordkeeping and retention requirements.

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Requests concerning access to, amendment of, or other rights involving protected health information are addressed in accordance with applicable law and Amphyst's HIPAA Notice of Privacy Practices.

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9. Emergency and Urgent Concerns

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Amphyst's website, website forms, Spruce messaging, and other electronic communication tools are not intended for emergency or urgent medical or psychiatric situations and should not be relied upon for an immediate response.

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If you are experiencing an immediate medical or psychiatric emergency, call 911 or go to the nearest emergency department.

If you are experiencing a suicide, mental health, or emotional crisis, you may call or text 988 to reach the Suicide & Crisis Lifeline.

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Do not rely on website forms or electronic messages for urgent clinical assistance.

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10. Your Privacy Choices and Questions

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You may contact Amphyst Behavioral Health with questions regarding this Website Privacy Policy or how personal information submitted through our website is handled.

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Patients seeking information about their HIPAA privacy rights, access to medical records, amendments to protected health information, or privacy complaints should consult Amphyst's separate HIPAA Notice of Privacy Practices.

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Amphyst Behavioral Health, PLLC

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8600 Wurzbach Road, Suite 702
San Antonio, TX 78240

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Phone: 210-972-6360
Fax: 210-401-3744
Website: amphyst.com

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For secure patient communication, please use Spruce Health.

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11. Changes to This Privacy Policy

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Amphyst may update this Website Privacy Policy periodically to reflect changes in our website, services, technologies, operational practices, or applicable legal requirements.

When updates are made, the revised policy will be posted on this page with an updated effective date.

We encourage visitors to review this policy periodically to remain informed about how website-related information is handled.