Privacy Policy

Effective 09/01/2026

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Amphyst Behavioral Health, PLLC (“Amphyst,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our website.

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This Privacy Policy explains how information may be collected, used, and protected when you visit amphyst.com, submit information through website forms, or use links to services provided by third parties.

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Information We May Collect

We may collect information that you voluntarily provide through the website, including information submitted through:

• contact or inquiry forms

• prescription refill request forms

• new-patient or appointment request forms

• insurance or demographic information forms

• other forms or communication tools made available through the website

Depending on the form, this information may include your name, contact information, insurance information, medication information, appointment-related information, and other information necessary to respond to your request.

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Our website may also collect limited technical information automatically, such as browser type, device information, general website usage information, and cookies used to operate and improve the website.

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Health Information and HIPAA

Some information submitted through Amphyst’s website may constitute protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

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Amphyst uses HIPAA-enabled website services and maintains appropriate agreements with applicable service providers when required. However, HIPAA compliance also depends on how website tools, forms, applications, and integrations are configured and used. 

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Information submitted for purposes of treatment, payment, or healthcare operations is handled in accordance with Amphyst’s HIPAA Notice of Privacy Practices, which is separate from this Website Privacy Policy.

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This Privacy Policy does not replace the Notice of Privacy Practices.

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Website Forms

Information submitted through website forms is used only for the purpose for which it was provided and for related administrative or clinical functions.

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For example:

• A prescription refill request form may be used to review and process a routine medication refill request.

• A new-patient or appointment request form may be used to determine eligibility for care, verify insurance information, communicate with the prospective patient, and assist with scheduling.

• Contact information may be used to respond to questions or provide requested information.

 

Submission of a form does not establish a provider-patient relationship, guarantee an appointment, or guarantee that a prescription will be issued.

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Website forms are not intended for emergencies or urgent clinical concerns.

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How We Use Information

Information collected through the website may be used to:

• respond to inquiries

• communicate with patients and prospective patients

• process appointment or refill requests

• verify insurance information

• provide requested services

• operate and maintain the website

• improve website functionality and user experience

• comply with legal, regulatory, and professional obligations

 

Amphyst does not sell patient health information or use PHI for advertising purposes.

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Cookies, Analytics, and Website Technology

Like most websites, amphyst.com may use cookies and similar technologies to support website functionality, security, and performance.

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Because Amphyst is a healthcare provider, we take particular care with technologies that could receive health-related information. HIPAA-regulated entities must ensure that tracking technologies do not improperly disclose PHI to third parties, and simply mentioning tracking in a privacy policy does not make an otherwise impermissible disclosure permissible.

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Amphyst limits website tools and integrations based on privacy, security, and operational needs.

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Third-Party Services

Our website may contain links to third-party services that Amphyst uses for patient communication, records, scheduling, payments, or other functions.

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These may include services such as:

Spruce Health: Used for secure patient communication and new-patient contact.

SimplePractice: Used for the patient portal, forms, screening tools, appointments, payments, and other practice-related functions.

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When you leave amphyst.com and use a third-party service, that service may have its own privacy practices, terms, and security policies.

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Security

Amphyst uses reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website.

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However, no website, electronic communication method, or internet-based system can be guaranteed to be completely secure.

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Patients should use Amphyst’s designated secure communication systems whenever submitting sensitive clinical or health information.

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Emergency and Urgent Concerns

The Amphyst website, website forms, Spruce messaging, and other electronic communication tools are not intended for emergencies or urgent medical or psychiatric concerns.

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If you are experiencing a medical or psychiatric emergency, call 911, call or text 988, or go to the nearest emergency department.

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Your Choices and Questions

You may contact Amphyst Behavioral Health with questions about this Privacy Policy or how information submitted through the website is handled.

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Amphyst Behavioral Health, PLLC
8600 Wurzbach Road, Suite 702
San Antonio, TX 78240
Phone: 210-972-6360
Fax: 210-401-3744
Website: amphyst.com

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For secure patient communication, please use Spruce.

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Changes to This Privacy Policy

Amphyst may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal requirements.

The most current version will be posted on this page with the updated effective date.